Payment And Refund Policy
At Nobuon, we strive to provide clear and transparent payment and refund policies for our corporate business consulting services. This policy outlines the terms governing payments, refunds, and related matters.
Accepted Payment Methods
We accept the following payment methods:
- Electronic Funds Transfer (EFT) to our South African bank account.
- Credit and debit cards (Visa, MasterCard).
- Bank guaranteed cheques.
All payments must be made in South African Rand (ZAR).
Payment Terms
Invoices are issued upon agreement of services or at project milestones. Payment is due within 30 days of invoice date unless otherwise agreed in writing. Late payments may incur interest at the prime rate plus 2% per annum, in accordance with South African law.
Refunds and Cancellations
Due to the customized nature of our consulting services, all fees are non-refundable once services have commenced or deliverables have been provided. Refunds may be considered in exceptional circumstances at our sole discretion.
Cancellations prior to service commencement require 14 days' written notice. Cancellations within this period may incur a 20% administration fee. No refunds for cancellations after service commencement.
Refund requests must be submitted in writing to [email protected] within 10 business days of the invoice date or cancellation notice. Approved refunds will be processed within 30 days via the original payment method.
Dispute Resolution
Any disputes regarding payments or refunds will be resolved through good faith negotiations. If unresolved, they will be subject to the exclusive jurisdiction of the courts of South Africa.
Contact Us
For any questions about payments or refunds, please contact us at [email protected] or +27 21 202 4439. Our address is Unit 9G, Block D North, Stellenpark Office Park, Jamestown, 7600, Western Cape, South Africa.
Last updated: 06/04/2026